FAQs
We take great care in selecting babysitters who are the best fit for each family. Every candidate undergoes a thorough interview process where we assess their experience, skills, and flexibility. Additionally, all of our babysitters are required to complete first aid training and undergo a criminal background check to ensure your child’s safety. Our goal is to match families with highly qualified sitters who are also a great personality fit, so your child feels comfortable and secure.
We understand that sometimes a sitter just might not feel like the right one—even if they meet all the qualifications. If that happens, we’re happy to arrange a replacement as quickly as possible. To help avoid this, we offer a free online meet-and-greet before the first booking. This gives you a chance to get to know the sitter in advance and make sure it feels right.
To confirm your booking, the deposit fee needs to be paid in advance. The remaining amount can be paid either in cash directly to the babysitter or by bank transfer —it’s up to you. We aim to keep things simple and flexible so you can choose the payment method that works best for you.
Once you’ve submitted your request, you have two options:
- Pay the deposit fee by card directly on our secure SSL-encrypted payment page.
- Select “I still have some questions” – We’ll reach out shortly to discuss anything you’d like to clarify, and once everything is settled, we’ll send your invoice.
Sometimes our emails may get flagged by your email provider’s spam or junk filters. If you haven’t received your welcome email, please check your Spam or Junk folders. If it’s not there either, feel free to contact us and we’ll be happy to resend it.
You can request a babysitter in advance or even on the same day you need one. In most cases, we’re able to arrange a sitter within 1 to 3 hours.
Direct contact between babysitters and parents is not allowed. This is one of our core policies to ensure privacy, safety, and a smooth experience for both sides. We maintain communications between the parents and the babysitter.
However, Non Stop Nanny may, at our sole discretion, determine in which exceptional cases direct contact information may be exchanged.
After a babysitter has completed a job, the family has the opportunity to leave a review. This includes a 5-star rating and optional written feedback.
These reviews are not public—they are only visible to our internal team. They help us maintain high standards and make the best sitter-family matches. Only if you consent, we may also use your review as a reference and share it with other families considering our services.
Most reviews are very positive and thoughtful, and they play an important role in improving our service. If any issue arises, we’re here to step in and resolve it quickly.
When your babysitter arrives, please ask to see their Non Stop Nanny membership card instead of personal documents like an ID.
The card includes a photo and unique code to verify their identity and confirm they are officially part of our team.
If for any reason they can’t present the card, don’t worry—just contact us and we’ll verify everything right away.
Yes, of course! If you were happy with a previous babysitter, just let us know when making your next request and we’ll do our best to assign them again—depending on their availability. Many families find comfort in building a regular relationship with a trusted sitter.
We take punctuality seriously. If your babysitter is running late or cannot make it due to an emergency, we’ll notify you immediately and arrange a replacement as quickly as possible.
In rare cases of cancellation, we’ll always prioritize finding a suitable substitute or reschedule based on your needs.
Yes—every babysitter working with us is required to complete an online first aid training course before they start. We believe that basic emergency knowledge is essential when caring for children. This training equips our babysitters with the skills and confidence to respond calmly and effectively if something unexpected happens. We know how much trust it takes to leave your child in someone else’s care, and we want you to feel safe and supported every step of the way.
Yes—we carefully screen all of our babysitters, including checking their criminal background as part of our selection process. However, for privacy and data protection reasons, we do not share these documents directly with families. You can feel confident knowing that only candidates who meet our strict safety and trust standards are approved to work with us.
Your child’s safety is our highest priority, and our babysitters take that very seriously.
Yes, overnight bookings are possible. However, not all of our babysitters are available or willing to stay overnight, so it’s important to let us know your request in advance.
We’ll do our best to find someone who fits your schedule and comfort level.
No, there is no minimum number of hours for a booking. You can request a babysitter for as little as one hour—whether it’s to pick your child up from school or for any other short-term need. We’re here to offer the flexibility that fits your schedule.
We’re committed to maintaining a high standard of service. If something didn’t go as expected, please don’t hesitate to reach out. Every piece of feedback helps us improve, and we’ll always do our best to resolve any issue promptly and fairly.
To protect the privacy and safety of both families and our babysitters, we don’t publish full profiles publicly on the website. Instead, we personally match you with the most suitable babysitter based on your needs, preferences, and the sitter’s experience. Before the service starts, we offer a free online meet-and-greet so you can get to know your babysitter in advance, ask questions, and make sure it feels like a good fit.